Refund policy

Return & Exchange Policy

At AURELIA & CO, we value our customers and want every purchase to be a positive
experience. We understand that online shopping can sometimes be uncertain, and we’re committed to providing attentive service and fair solutions to ensure your satisfaction. 

Eligibility for Returns

 AURELIA & CO accepts returns or exchanges for items purchased directly
from our website within 30 days of purchase, provided the following conditions are met: -The product is not damaged and shows no visible signs of wear. -All original packaging and materials are intact. - The
item has not been engraved, customized, or altered. - Returns or exchanges are not accepted after 30
days. - Items must not fall under the categories of intimate apparel, sanitary goods, hazardous
materials, or flammable substances, which are non-returnable by policy. Please note: any evidence of
damage or misuse may void eligibility for return or exchange.
How to Initiate a Return or Exchange To begin a return or exchange, please contact our customer
support team at support@aureliaandco.com. Include your order number, proof of purchase (order
confirmation email), and a brief description of the reason for your return or exchange. Our team will
review your request and provide instructions in accordance with the terms outlined here.
Return Shipping Customers are responsible for return shipping costs. For items valued over $75, we
recommend using a trackable shipping service or purchasing shipping insurance, as AURELIA & CO cannot guarantee receipt of returned merchandise.
Refunds Once your return is received and inspected, you will be notified by email regarding the approval or denial of your refund. If approved, your refund will be issued to your original payment method within several business days. Please allow additional time for your financial institution to process the transaction. If you have not received your refund within 3–5 business days of approval, please contact us at support@aureliaandco.com so we may investigate further.
Warranty All AURELIA & CO.COM products are covered by a lifetime warranty. If your item arrives damaged, defective, or of unsatisfactory quality, we will send a replacement. Refunds are not available under warranty claims for items that are broken, lost, or otherwise covered by
the warranty’s replacement terms. Our goal is to ensure lasting confidence in every AURELIA & CO purchase.

Gifts 

If your item was marked as a gift at checkout and shipped directly to you, you are eligible to receive store credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. Damaged or Defective Items If you receive a damaged or defective item, please contact us at support@aureliaandco.com within 48 hours of delivery. Failure to report damage within this time frame may affect our ability to honor your claim. All claims will be reviewed using tracking and delivery confirmation data provided by the carrier.
Feedback Your feedback is invaluable to us. For any questions, comments, or suggestions, please reach out to support@aureliaandco.com. We sincerely appreciate your trust in AURELIA & CO and continuously strive to improve your experience.